Bromley Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Bromley Carpet Cleaners provides carpet cleaning, upholstery cleaning, rug cleaning, stain treatment and related domestic or commercial services in the UK. By making a booking, the customer agrees to these terms in full. If any part of these Terms and Conditions is unclear, the customer should review them carefully before confirming a service. These terms are designed to be fair, transparent and consistent with standard UK service practice.

Throughout this document, references to we, us and our mean Bromley Carpet Cleaners. References to you and your mean the customer, client, tenant, landlord, agent or other person arranging the work. Where a third party books on behalf of another person, that booking party confirms that they have authority to accept these terms for the relevant property or item.

These Terms and Conditions apply to all carpet cleaning services provided by us, whether booked as a one-off visit, part of a larger cleaning appointment, or as an additional service requested at the property. They form the contract between the customer and Bromley Carpet Cleaners once a booking is accepted. We may refuse or cancel a booking where we reasonably believe that the service cannot be delivered safely, lawfully or within the agreed scope.

1. Booking Process

Bookings may be made by telephone, online enquiry, email or another written method accepted by us. A booking is only confirmed when we have agreed the service type, appointment date or time window, approximate scope of work and any special conditions that may affect the visit. An estimate, quotation or availability check does not itself create a binding booking until we have confirmed acceptance.

When arranging a carpet cleaning appointment, you must provide accurate information, including the property address, access details, parking restrictions, floor type, approximate room count, fabric type where known, and any existing damage, stains or other issues that may affect the work. If the information supplied is incomplete or incorrect, the final service may differ from the original estimate and additional charges may apply where appropriate.

You are responsible for ensuring that the property is ready for the service at the agreed time. This includes moving small personal items if required, providing access to water and electricity, and making sure that the area to be cleaned is reasonably clear. We may use our professional judgement to decline to clean items that are unsuitable, unsafe or likely to be damaged during the cleaning process.

2. Service Scope and Customer Responsibilities

Our carpet cleaners will perform the service with reasonable skill and care, using equipment and products that we consider appropriate for the material and condition of the items being cleaned. We aim to deliver a professional carpet cleaning service, but results will vary depending on the age, condition, fibre type, previous treatment and level of soiling. Some stains, wear marks, fibre distortion and pre-existing damage may not be fully removable.

Before work begins, you should tell us about any known issues, including dye instability, loose seams, underlay problems, pre-existing shrinkage, hidden pet contamination, fragile furniture or sensitive surfaces. If you ask us to move furniture, you accept that there may be a risk of scuffs, scratches or other minor incidental marks, particularly where items are heavy, unstable or already damaged. We may refuse to move certain items for safety reasons.

The customer must ensure that children, pets and other occupants stay clear of work areas during the service and until the cleaned surfaces are safe to use. You must also follow any aftercare instructions we provide. Failure to do so may affect drying time, appearance and overall results. If you choose not to follow recommendations, we cannot be responsible for the consequences of that choice.

3. Pricing and Payments

Prices may be quoted as fixed prices, starting prices, hourly rates or bespoke estimates depending on the service requested. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quotation is based on the information available at the time and may be revised if the actual condition, volume of work or access arrangements differ materially from what was described when the booking was made.

Payment is due in full on completion of the service unless we have agreed a different payment arrangement in writing before the appointment. We may accept cash, card payment, bank transfer or another method we have agreed in advance. If payment is not made when due, we reserve the right to charge reasonable recovery costs and any statutory interest or charges permitted by UK law.

If additional work is requested during the appointment, such as treating extra rooms, removing heavy staining, cleaning unexpected areas or dealing with specialised contamination, we may quote a revised price before proceeding. By approving the additional work, you agree to pay the revised amount. Payment terms for Bromley Carpet Cleaners may be updated from time to time, but any change will only apply to future bookings unless otherwise agreed.

4. Cancellations, Rescheduling and Waiting Time

You may cancel or reschedule a booking by giving us reasonable notice. Where a cancellation is made at short notice, we may charge a cancellation fee to cover administration, reserved appointment time, travel costs or any loss reasonably caused by the late cancellation. The exact fee may depend on how much notice you provide and whether we have already prepared for the appointment.

If you fail to provide access to the property at the agreed time, or if the property is not ready for the work to begin, we may treat the appointment as cancelled or charge a waiting-time fee. If our team has to leave and return on a different day because access was unavailable, an additional charge may apply. We will always aim to act reasonably and proportionately in these situations.

We may also need to reschedule if there is severe weather, staff illness, equipment failure, safety concerns, or another event beyond our reasonable control. In such cases, we will contact you as soon as reasonably possible to arrange an alternative appointment. We are not liable for indirect losses arising from a rescheduled visit where the delay is caused by circumstances outside our control.

5. Liability, Damage and Limitations

We will carry out all work with reasonable care and skill, but our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of contract. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Where damage is alleged, you must notify us as soon as reasonably possible and provide a clear description of the issue. If appropriate, we may inspect the item or area before any repair or settlement is considered. We are not responsible for damage caused by pre-existing faults, wear and tear, poor installation, unsuitable materials, hidden defects, or circumstances outside our control. This includes shrinkage, colour loss, dye transfer, seam separation and latent structural issues that may appear during or after cleaning.

Our total liability for any single claim arising out of a service will not normally exceed the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We are not responsible for indirect or consequential losses such as lost profits, loss of opportunity, loss of rent, loss of business, or inconvenience, except where such limitation is prohibited by law.

6. Waste, Disposal and Regulatory Compliance

We operate in accordance with applicable UK waste handling and environmental requirements. During the service, we may collect waste water, soil, residues, packaging or disposable materials generated by the work. These materials will be handled in a responsible manner and disposed of, stored or transported in line with relevant legal obligations and environmental standards where applicable.

You acknowledge that some cleaning processes may create waste water containing dirt, cleaning agents or extracted residues. Where it is necessary to remove such waste from the property, we will do so using suitable methods. You agree not to ask us to dispose of any materials that we reasonably consider hazardous, unlawful to transport, or outside the scope of the booked service unless we have expressly agreed otherwise in writing.

If the property contains items contaminated by bodily fluids, mould, pests, chemicals or other potentially hazardous substances, you must inform us before the appointment. We may decline to work on such items or require additional precautions, specialist equipment or different pricing. Any materials we remove from the property as part of the service may be treated as waste if they are no longer fit for use or cannot safely be retained.

7. Customer Property and Risk

You remain responsible for removing valuables, fragile objects, documents, cash, jewellery and other items that could be damaged, lost or disturbed during the service. While our team will take reasonable care, we cannot accept responsibility for items left in work areas unless loss or damage is caused by our proven negligence. If furniture or belongings are moved, you should check the area afterwards before replacing items.

Any carpets, rugs or fabrics that are already weakened, faded, matted, stained or poorly fitted may react unpredictably to cleaning. We may point out such risks, but you accept that not all issues can be identified in advance. The customer accepts responsibility for any unusual reaction where the risk was disclosed or reasonably apparent from the item’s condition. This includes pre-existing discolouration or water sensitivity.

Where keys, alarm codes or access arrangements are provided, you confirm that we are permitted to use them for the purpose of completing the service. We will take reasonable care of any keys entrusted to us and return them as agreed, but we are not liable for delays caused by incorrect access information or third-party interference.

8. Complaints and Dispute Handling

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can investigate and, where appropriate, offer a practical remedy. Depending on the circumstances, this may include a re-clean, adjustment, partial refund or another fair solution. We may request photographs or access to inspect the issue before deciding how to proceed.

We aim to resolve disputes professionally and in good faith. Any complaint should be raised within a reasonable time after the service is completed, and in any event as soon as the issue becomes apparent. Complaints raised significantly later may be difficult to assess because the condition of the carpet or item may have changed after the appointment.

Nothing in this section affects your statutory rights under UK consumer law. However, any remedy offered by us will take into account the age, type and condition of the item cleaned, as well as the information provided before the booking. We will not be responsible for issues caused by improper use, insufficient drying time or subsequent contamination after we have completed the work.

9. Changes to the Terms

We may update these Terms and Conditions from time to time to reflect legal, operational or commercial changes. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or agreed otherwise. We recommend that customers review the terms before making each new booking for carpet cleaning or related services.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or term at a particular time does not mean that we waive that right or term in the future. These provisions are intended to be interpreted sensibly and, where possible, in a manner that gives effect to their commercial purpose.

By confirming a booking with Bromley Carpet Cleaners, you acknowledge that you have read, understood and agreed to these Terms and Conditions. They are intended to support a clear and reliable service relationship between the customer and our company, while allowing us to provide professional cleaning services in a safe and lawful way.

10. Governing Law

These Terms and Conditions, and any non-contractual dispute or claim arising from them, are governed by the laws of England and Wales. Any disagreement that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory consumer legislation.

This means that the interpretation, validity, performance and enforcement of these terms will be assessed under English law. Where the customer is acting as a consumer, nothing in these Terms and Conditions affects any mandatory rights or remedies available under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK legislation.

For the avoidance of doubt, these Terms and Conditions are a legal service page for Bromley Carpet Cleaners and are not a guide, advertisement or testimonial document. They are intended to provide clear contractual terms relating to booking, payment, cancellation, liability, waste and governing law for carpet cleaning services.